Privacy policy

Effective Date: 1 Aug 2026

Welcome to Lumos Cart. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Order History

  • Payment Transaction Details (excluding full card details)

Personalization Information

As we specialize in customized products, we may also collect:

  • Custom names or text

  • Uploaded images or logos

  • Design preferences

  • NFC profile links (where applicable)

  • Other personalization details required to fulfill your order

Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Referral URLs

  • Cookies and Analytics Data

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders

  • To create personalized products according to your instructions

  • To communicate order confirmations, shipping updates, and customer support

  • To improve our website, products, and customer experience

  • To detect and prevent fraud or unauthorized activities

  • To comply with legal and regulatory obligations

  • To send promotional offers, newsletters, or updates (only with your consent where required)

  • To respond to your questions, feedback, or support requests

3. Payment Information

For your security, Lumos Cart does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials.

Payments are securely processed by trusted third-party payment gateways that follow industry-standard security practices.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Save your preferences

  • Understand website traffic and visitor behavior

  • Improve website performance

  • Provide personalized content and recommendations

You may disable cookies through your browser settings. However, certain features of our website may not function properly if cookies are disabled.

5. Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting services

  • Analytics providers (such as Google Analytics)

  • Email marketing services

  • Customer support platforms

These providers only receive the information necessary to perform their services on our behalf and are expected to maintain appropriate safeguards for your data.

6. Sharing of Information

We value your trust and do not sell, rent, or trade your personal information.

Your information may be shared only:

  • With payment providers to process transactions

  • With courier and logistics partners for order delivery

  • With trusted service providers supporting our business operations

  • When required by applicable law, legal process, or governmental authority

  • To protect our legal rights, prevent fraud, or ensure the security of our website

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

While we strive to use commercially acceptable methods to safeguard your data, no method of electronic storage or internet transmission can be guaranteed to be 100% secure.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Comply with tax, legal, and regulatory requirements

  • Resolve disputes and enforce our policies

Once the information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, where legally permissible

  • Withdraw consent for marketing communications

  • Request details about how your information is processed

  • Raise concerns regarding the handling of your personal information

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website is intended for individuals aged 18 years or older, or for minors using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or services.

The revised Privacy Policy will be posted on this page along with the updated Effective Date. Continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Lumos Cart

Email: Lumoscartofficial@gmail.com

Business Address: Jaipur, Rajasthan

Compliance Notice

This Privacy Policy is intended for an Indian e-commerce business and is written to align with generally accepted privacy practices and the principles of India's Digital Personal Data Protection Act, 2023 (DPDP Act). Depending on your business operations, payment providers, shipping partners, or international customers, additional legal provisions may be required. For legal advice specific to your business, consult a qualified legal professional.