Shipping policy

Effective Date: 1 Aug 2026

Thank you for shopping with Lumos Cart. We are committed to delivering your orders quickly, securely, and efficiently. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing Time

All orders are processed within [1 Day] after payment confirmation.

Please note:

  • Personalized and made-to-order products may require additional production time before dispatch.

  • Orders are processed on business days only (Monday–Saturday, excluding public holidays).

  • During sales, holidays, or peak seasons, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email or message with your tracking details.

2. Shipping Methods

We ship across India using trusted courier partners.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (where available)

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Shipping Type Estimated Time
Order Processing [1 Day]
Standard Delivery [1–2 BUSINESS DAYS]
Express Delivery [depends]

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or public holidays.

4. Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

  • Delivery location

  • Package weight and dimensions

  • Shipping method selected

Shipping Charges:

  • Standard Shipping: [depends]

  • Express Shipping: [depends]

  • Free Shipping: [depends]

The final shipping cost will always be shown before payment is completed.

5. Tracking Your Order

After your order has been dispatched, you will receive:

  • A shipping confirmation email and/or SMS

  • A tracking number

  • A tracking link (where available)

You can use the tracking information to monitor your shipment's progress. If you do not receive tracking details within [1 Day] after dispatch, please contact our customer support team.

6. Delivery Issues and Delays

While we make every effort to deliver your order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier service delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete shipping information

  • Natural disasters or other unforeseen events

If your order is delayed beyond the estimated delivery timeframe, please contact us, and we will assist you in tracking your shipment.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.

  • Additional shipping charges may apply for re-delivery.

  • Lumos Cart is not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you need to update your shipping information after placing an order.

8. Damaged or Lost Packages

If your package arrives damaged, incomplete, or appears to have been tampered with:

  • Contact us within [depends] of receiving your order.

  • Share your order number and clear photos of the package and product(s).

  • We will investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.

If a shipment is confirmed as lost in transit, we will work with the courier partner to resolve the issue as quickly as possible.

9. International Shipping

Currently, Lumos Cart ships only within India.

We do not currently offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Business Name: Lumos Cart

Email: Lumoscartofficial@gmail.com

Business Address: Jaipur, Rajasthan

Thank you for choosing Lumos Cart. We appreciate your trust and are dedicated to delivering your personalized products with care, quality, and reliability.