Terms of service

Effective Date: 1 Aug 2026

Welcome to Lumos Cart. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable Indian laws.

  • The information you provide is accurate, complete, and current.

2. Account Terms

If you create an account with Lumos Cart, you agree to:

  • Provide accurate and complete information.

  • Keep your login credentials confidential.

  • Be responsible for all activities conducted under your account.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or unlawful activities.

3. Products and Services

Lumos Cart offers personalized and 3D-printed products, including but not limited to custom gifts, home décor, accessories, and other customized merchandise.

As many of our products are made to order, slight variations in color, texture, size, or finish may occur due to the manufacturing process, screen settings, or the personalized nature of the products.

4. Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and prices are accurate.

However, we do not warrant that:

  • Product descriptions are completely error-free.

  • Colors displayed on your device perfectly match the actual product.

  • Every product will be identical due to the customized and handmade nature of certain items.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

  • You will pay the full purchase price, applicable taxes, and shipping charges.

  • Payments must be completed through the payment methods available on our website.

  • Orders may be cancelled if payment authorization fails.

Lumos Cart reserves the right to modify prices at any time without prior notice. Such changes will not affect orders that have already been confirmed.

6. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order.

  • Cancel orders due to pricing errors, stock availability, suspected fraud, or other unforeseen circumstances.

  • Request additional information before processing an order.

If your order is cancelled after payment has been received, an appropriate refund will be processed in accordance with our Refund Policy.

7. Custom Orders

Customers are responsible for ensuring that all personalization details, uploaded images, names, spellings, and custom instructions are accurate before placing an order.

Lumos Cart is not responsible for errors resulting from incorrect information provided by the customer after production has begun.

8. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

Risk of loss and ownership of products pass to the customer upon delivery to the shipping address provided.

9. Returns and Refunds

Due to the personalized nature of many of our products, customized items are generally not eligible for return or exchange unless they:

  • Arrive damaged,

  • Are defective, or

  • Differ significantly from the approved order details due to our error.

For eligible issues, customers should contact us within [RETURN REQUEST PERIOD] of receiving the order and provide supporting photographs where applicable.

Refunds, replacements, or store credits will be handled in accordance with our Return & Refund Policy.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product designs

  • Images

  • Graphics

  • Text

  • Videos

  • Website layout

  • Branding

is the property of Lumos Cart or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Violate applicable laws or regulations.

  • Attempt unauthorized access to our systems.

  • Introduce malware, viruses, or malicious code.

  • Interfere with website functionality.

  • Use our content without authorization.

  • Submit false, misleading, or fraudulent information.

  • Impersonate another individual or entity.

Violation of these Terms may result in suspension or permanent termination of access.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Lumos Cart shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

  • Our total liability for any claim shall not exceed the amount paid by you for the relevant order giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Indemnification

You agree to indemnify and hold harmless Lumos Cart, its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms;

  • Your misuse of the website;

  • Your infringement of any third-party rights.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Suspension or Termination

We reserve the right to suspend or terminate your access to the website without prior notice if:

  • You violate these Terms;

  • We suspect fraudulent activity;

  • We are required to do so by law.

16. Force Majeure

Lumos Cart shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, pandemics, internet outages, or transportation disruptions.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India, unless otherwise required by applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective upon posting the revised Terms on this website. Continued use of the website after such changes constitutes your acceptance of the updated Terms.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Lumos Cart

Email: Lumoscartofficial@gmail.com

Business Address: [Business Address]

Disclaimer: These Terms of Service are intended as a general template for an Indian e-commerce business. Depending on your products, shipping methods, payment providers, and business model, additional provisions may be appropriate. For business-specific legal advice, consult a qualified legal professional.